We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
What about my pets?
We absolutely love animals and are a completely pet-friendly service! We are always happy to work around your friendly pets, and we safely use pet-safe, eco-friendly cleaning products to keep your home healthy for them. To make sure everyone is comfortable, we just ask that you let us know your pet’s routine, any specific boundaries they have, or if they prefer to be in a quiet room while we vacuum. Your furry family members are in great hands with us.
What if my cleaning falls on a holiday?
We observe the following holidays:
Boxing Day
Christmas Day
New Year’s Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How do I pay for my cleaning service?
To secure your booking, a 50% payment is required at the time of reservation, and if you cancel within 24 hours of your scheduled time, a 50% cancellation fee will apply.